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Privacy Policy

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1. About this policy

Altos Constructions (“Altos”, “we”, “us”, “our”) is a residential and commercial builder based in Norlane, Victoria. We respect your privacy and handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This policy explains what personal information we collect through altos.com.au and in the course of our business, how we use and protect it, and how you can access it or make a complaint. By using this website or contacting us, you agree to your information being handled as described here.

2. Information we collect
Information you give us

When you complete an enquiry form on this website, email us or call us, we may collect:

  • your name, email address and phone number;
  • the subject and content of your message, including details of a project or property you are asking about;
  • your confirmation that you agree to us storing your details to respond to you;
  • any other information you choose to give us, such as plans, addresses or budgets when we prepare a quote or carry out work.
Information collected automatically

When you visit this website, we collect general information about your visit using Google Analytics (see section 4). This includes the pages you view, how you arrived at the site, the type of device and browser you use, and your approximate location (city or region). This information does not identify you by name.

We do not intentionally collect sensitive information, such as health or financial details, through this website. Please do not include sensitive information in an enquiry.

3. How we use your information

We use personal information to:

  • respond to your enquiry and contact you about it;
  • prepare quotes and proposals, and plan, manage and deliver building projects;
  • manage our relationship with clients, suppliers and contractors;
  • understand how people use our website so we can improve it;
  • keep our website secure and prevent spam or misuse;
  • meet our legal, regulatory and insurance obligations.

We will only send you marketing material if you have agreed to receive it, and you can ask us to stop at any time.

4. Cookies and website analytics

This website uses Google Analytics, loaded through Google Tag Manager, to measure visits and enquiries. Google Analytics uses cookies, which are small text files stored by your browser, to tell visits apart. It does not receive your name, email address, phone number or the content of any enquiry you send.

The information Google Analytics collects is processed by Google and may be stored on servers outside Australia. You can learn more in How Google uses information from sites that use its services. You can stop Google Analytics from collecting data about your visits by installing the Google Analytics Opt-out Browser Add-on, or by blocking or deleting cookies in your browser settings. The website will still work if you do.

5. Who we share information with

We do not sell or rent your personal information. We may share it, only as needed for the purposes above, with:

  • our staff and related businesses within the Gupta Group that help manage enquiries and projects;
  • trusted service providers who host and maintain this website, manage our email, or help us with marketing and analytics, such as our web agency and Google;
  • consultants, suppliers and subcontractors working on your project, such as architects, designers, engineers and building surveyors;
  • government bodies, regulators, insurers or our professional advisers where required by law or reasonably needed to protect our legal rights.

We require service providers to handle personal information securely and only for the work they do for us.

6. Overseas disclosure

Our website and enquiry records are hosted on servers in Australia. Some service providers we use, such as Google (analytics) and our email providers, may store or process information on servers overseas, including in the United States. Where this happens, we take reasonable steps to ensure the provider handles information consistently with the Australian Privacy Principles.

7. How we store and protect information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, change or disclosure. This website uses an encrypted (HTTPS) connection, enquiry records are kept on a secure server outside the public website, and access is limited to people who need it.

We keep personal information only for as long as we need it for the purposes above, or as required by law, such as building and tax record-keeping requirements. After that, we securely destroy or de-identify it.

No method of sending or storing information online is completely secure, so we cannot guarantee the security of information you send to us over the internet.

8. Accessing and correcting your information

You can ask to see the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete or misleading. Please contact us using the details in section 11. We will respond within a reasonable time, usually 30 days. If we refuse a request, we will explain why in writing, unless it would be unreasonable to do so.

You can also ask us to delete your information, or to stop contacting you, at any time.

9. Links to other websites

This website contains links to other websites, such as LinkedIn and the websites of our project partners. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.

10. Complaints

If you have a concern about how we have handled your personal information, please contact us first using the details in section 11 so we can try to resolve it. We will acknowledge your complaint promptly and aim to respond within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

11. Contact us and changes to this policy

For any questions about this policy or your personal information, please contact:

Altos Constructions
21-29 Princes Highway, Norlane VIC 3214
Email: admin@altos.com.au
Phone: 1800 170 000

We may update this policy from time to time. The current version will always be on this page.

Last updated: 28 October 2026.